Complaints Procedure

Since November 1, 2017, the Condominium Management Regulatory Authority of Ontario (CMRAO) assumed responsibility for regulating and licensing condominium managers and condominium management providers in accordance with the Condominium Management Services Act, 2015 (CMSA) and its regulations.  Effective February 1, 2018, the CMRAO also assumed responsibility for handling complaints against condominium managers and condominium management providers. 

For more information about the CMRAO complaints process or to file a complaint, please follow this link to the CMRAO website.

NOTE: ACMO will not accept or investigate a complaint concerning condominium managers or condominium management providers that are active members of ACMO until such time as the CMRAO has investigated and dealt with the complaint.