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What to Expect During Your ACMO 2000 Audit

The standard ACMO 2000 Certification or Compliance audit is conducted in-person over two consecutive days by a trained auditor to ensure consistency, credibility, and confidentiality. The purpose of the audit is to confirm that the property management firm has implemented and conforms to the requirements of the ACMO 2000 Certification Manual and the eight quality management principles on which the manual is based.  A full audit for initial certification purposes is comprised of all of the activities listed below (as detailed in the ACMO 2000 Certification Manual provided to firms several months in advance of the audit).

For firms already ACMO 2000 Certified, the Compliance Audit will cover these same areas, however, the auditor may sample processes to confirm ongoing compliance rather than conducting a full review. 

Following the audit, the auditor will provide ACMO with a copy of the audit report and ACMO will communicate the results to the audited firm.

AUDIT PLAN FOR DAY 1
Time Activity
9:00 AM Arrival, introductions, overview of audit process
9:15 AM Interview senior management re the firm’s ACMO 2000 policy and strategic objectives.
9:30 AM Review firm’s ACMO 2000 documentation, policies, and procedures with an emphasis on sections 3, 4, 5, 6, 7, 9 of the ACMO 2000 Certification Manual.
12:00 PM Break
1:00 PM Review board reports and financials (per Section 4.3) of five properties managed by the firm as randomly selected by the auditor from a list provided.
4:45 PM  Debrief session

 

AUDIT PLAN FOR DAY 2
Time Activity
9:00 AM Conduct a site visit of a condominium property managed by the firm with a management office to review operations as per Section 8 (Field Operations)
of the ACMO 2000 Certification Manual, inclusive of: 
•            Tour of building exterior and interiors, all facilities, and common elements 
•            Interview onsite staff, including Superintendent (or equivalent)
•            Inspect Building Operations Manual and associated records
12:00 PM Break
1:00 PM Preparation of ACMO 2000 Audit Report 
4:45 PM  Closing debrief session