ACMO 2000 Overview
Why become an ACMO 2000 Certified Management Company? Certification benefits many stakeholders in the condominium community.
Since ACMO 2000 Companies adhere to a series of core operational principles, condominium corporations expect to receive a higher level of service consistently provided to their communities. ACMO 2000 Companies undergo regular audits to ensure the systems they developed to receive certification are still in place. On the rare occasion that a condominium corporation feels it is unable to resolve a dispute with their management company, it can rest assured knowing there is a complaints procedure to follow to pursue a resolution.
In order to receive and maintain certification, management companies put systems into place which makes their operations more efficient and robust. The auditor predicts that efficiency gains alone result in a positive return on investment in the ACMO 2000 program.
By working for an ACMO 2000 Certified company, condominium property managers receive additional and enhanced business tools to serve their condominium clients. The certified firm is also under an obligation to provide continuing education for its managers.
Professional service providers to condominiums benefit from standard and transparent procurement systems which enhance the long-term value of the supplier relationships.
The mission of the ACMO 2000 Certification Program is to equip condominium management firms to provide quality service by:
- developing a series of core operational standards and procedures;
- certifying those firms who meet the standards; and
- providing a structure for ongoing measurement of the firm’s performance.
- Firms can choose to be an ACMO Corporate member and embark on the certification process.
- The threshold for seeking certification is not biased towards large or established firms.
Fair and credible
- The program is based upon measurement (audit) to a common standard by an independent party. This ensures the program has fairness and credibility.
- Firms develop systems based upon the standards set out in the ACMO 2000 Manual
- The systems cover the four key operational areas of a condominium management firm:
- internal management;
- board relations;
- supplier relations; and
- field operations.
- Firms are audited by an independent third party to ensure that all systems described in the Manual have been developed.
- The Membership Standards Committee (MSC) reviews the audit report and decides on the certification of the firm.
- The firm is subject to ongoing reviews by the auditor to ensure that compliance with the Manual is maintained.
- An MSC complaint procedure is available to any party who cannot resolve a dispute with the certified firm.
- The MSC has a series of penalties available to them to impose against non-compliant certified firms.