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CM Magazine Library

Winter 2023 Issue
With over 12,000 condominium corporations and just over 2,530 General Licensed managers in Ontario, the condominium management industry struggles to meet the needs of a growing demand. This edition of CM magazine focuses on the cause of the shortage and attracting, hiring, training, and retaining good managers in the challenging condominium management profession.

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Showing Articles from the category 'Feature'


How to Properly Prepare for an AGM

The How-To Guide

Feature || Sean Wilde, RCM

In preparing for an annual general meeting, whether online, in person or a hybrid, it’s vital to ensure the condominium manager is on the same page as the board of directors and everyone is clear about how the meeting will be conducted.


How to Select a Service Provider

The How-To Guide

Feature || Emiel Bril

With so many vendors out there, it can be hard to decide who would be a good fit for your property. Not all companies are created equal, and you want to be sure that you’re choosing the best company when you’re considering letting them bid on your annual or one-off contracts


The Hidden Joys of Budget Preparation

The How-To Guide

Feature || Patrick Krall, RCM & Bill Lang, RCM

When property managers are planning for the financial welfare of condominium corporations, there are definite ways to mitigate undue heartache and efficiently present budget proposals. It’s the manager’s responsibility to make sure their boards are presented with accurate data to make informed decisions on the budget. Condo boards armed with this knowledge are responsible for ensuring their condo corporation is funded to maintain the property for their residents.


How to Run a Great Hybrid AGM

The How-To Guide

Feature || Ben Zelikovitz

An appealing option to many and often viewed as a best of both world solution, hybrid meetings can be complex and have their unique set of challenges that must be considered. With that said, here are a few tips for running a successful hybrid AGM.


You Can’t Make Everyone Happy But Taking Owner Complaints Seriously Makes a Difference

The How-To Guide

Feature || Brian Bosscher

As a condominium manager, a big part of your job is to enforce the corporation’s declarations, rules and bylaws. It’s a tough role, especially when residents don’t agree with the rules.


How Can Condos Prepare for Carbon Compliance?

The How-To Guide

Feature || Brad Pilgrim

Compliance will be an important action item for condos and other multi-residential buildings this year. In 2021, the City of Toronto approved its plan to reduce community-wide greenhouse gas (GHG) emissions to net-zero by 2050 or sooner. The program is similar to those already launched in other metropolitan centres like New York City and is surely the harbinger of more to come in other urban centres.


Condominium Managers of the Future – Who Are They?

Special Feature

Feature || Michael Trendota, RCM

Condominium Managers of the future are condominium management students of the present. We know that these students are taking the four courses currently mandated by the CMRAO, but precious else is known about them. To date, little systematic research has been conducted to better understand these students, their demographics, backgrounds, skills, and experience.


Bringing Communities Together in the Digital Condo Landscape

Connecting in the Digital Age

Feature || Bill Lang, RCM

owners want information presented to them at lightning-fast speeds. Gone are the “good old days” when property managers would go from door to door dropping off notices and newsletters. The idea that “we need information right now, not yesterday” has become the mantra throughout the condo industry.


Leveraging the Evolution of Online Communications to Manage Conflict

Connecting in the Digital Age

Feature || Marc Bhalla

Certain etiquette associated with online communications has relaxed compared to just a few short years ago. It is essential to recognize the benefits as they can be applied to better manage condominium conflict.


The Benefits of Hosting a Virtual Annual General Meeting

Connecting in the Digital Age

Feature || Stacey Kurck, RCM,

In 2020, as the global pandemic began to take hold and limitations on in-person gatherings came into play, the question of how condominiums were going to hold their mandatory annual general meetings (AGMs) arose. Meetings of all types, across all different industries, quickly moved virtual, which became the obvious solution for condominium boards.


Think Before You Type: Responding to Social Media Attacks

Connecting in the Digital Age

Feature || Dean McCabe, RCM

Have you heard the phrase “keyboard warriors”; a person who makes abusive or aggressive posts on the internet? Some of you may have experienced extreme frustration with someone anonymously attacking your professionalism, credibility, or even your character online. Maybe the attacks are not anonymous; perhaps someone is blatantly and publicly propagating lies about you from behind their computer screen. They are hurtful and constitute harassment; make no mistake about it.


Using Digital Communication to Increase Community Culture

Connecting in the Digital Age

Feature || Jessica Gunawardana, RCM

How does digital communication affect condominium communities? Does it force the baby boomers away from the expectation of the dated paper notices delivered to their door? Must everyone have access to a computer or a smartphone to communicate effectively? Perhaps, there are ways of reaching a happy medium.


Why Social Media #Fails for Condo Corporations

Connecting in the Digital Age

Feature || Brian Bosscher

Social media has transformed the way we receive news, share messages and access information. It is fast, free and easy to use, making it an attractive platform for communications. However, Facebook, Twitter and Instagram aren’t always ideal for companies or corporations.


Balancing the Right to Privacy & Protection in Condo Communities

Fraud & Crime

Feature || Winston Stewart

Condo security concierge and patrol teams are still a crucial part of a property’s security strategy. Still, their effectiveness has been drastically enhanced with the addition of HD surveillance camera systems, biometric access controls and other high-tech tools that were once the stuff of science fiction.


Criminals Live in Condos Too

Fraud & Crime

Feature || Chuck Garneau, RCM

Most days, life in a condo management office is mundane. Process invoices, solicit quotations, prepare board meeting packages; the list goes on. But every so often, your day goes sideways. And it frequently involves crime and the police.