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the digital version of CM Magazine)

In This Issue:

There’s more to good service and effective customer relations than you may think. Read how managers can obtain the skills required to better solve everyday condo issues.

On the Cover:

Photo: Garden Connections, Inc.

Design: Maracle Inc.

TITLE AUTHOR FILENAME
Table of Contents
From the Executive Director Amanda Curtis, CAE
President’s Message Robert Weinberg, MBA, RCM
Newsworthy – From Elevators to Deductibles Dianne Werbicki, ACMO Editor
Your Letters Dean McCabe, RCM
Your Letters
Customer Services Skills Everyone Needs  Karen Reynolds
ACMO 2000
Customer Service Excellence in Property Management Cerasela Hornea, RCM
How Customer Service Raises the Bar Steven Hill, RCM
Assertive
Communication Helps Deliver Exceptional Service
Bina Feldman
Service Recovery and Effective Customer Service Yasmeen Nurmohamed, RCM
My Experience as a Condo Board President Tom Howard
Do the Right Thing! Faisal Hussain
Condos as Workplaces: Protecting Property Managers Joy Mathews
Owner Balcony Upgrades Frederick Hann
Building Durable Driveways: The Romans Did It, So Can You! Jeff Truman
Celebrating 40!
I’m an RCM Because… ┬áVarious Contributors
RCM Profile Elaine Waller, RCM
Last Word: Decade Two Dianne Werbicki

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