Mohammad Sheeraz Pathan, RCM

Larlyn Property Management Ltd.

Year entered the profession: 2012

Year RCM obtained: 2015

Other education: B.Comm

Mentor(s) in the industry: Mr. Khalid Ahmed

What path brought you to a career as a condominium manager? How has your membership in ACMO helped you in your career? I was originally working in an automotive industry when we were hit with the recession in 2009. I was forced to make a change in career and that is when my wife’s uncle advised me to join the condominium management industry. After the very first course I attended at the Humber College, I realized that it’s for me. My RCM designation has helped me to get jobs as most employers prefer to hire a candidate with their RCM.

What is one must-have skill for a condominium manager? Why? Listening. If you have an ability to listen to someone with full attention, with calmness, it gives that person the impression that someone cares, you are professional, and it makes them feel that you are trustworthy and care about their issues.

Tell us about a personal success story on the job. I have been a successful property manager only when I developed listening skills and other great skills like how to juggle various things at the same time.

There are many success stories but one of them recently happened when one of the condominiums was not able to have an AGM for the past two years due to no one showing up at the meeting. I introduced to them an electronic way of getting proxies. We had achieved quorum one week before the AGM. The board was impressed and the meeting was successful. Those homeowners who show up at the meeting every year had a chance to ask questions since we achieved quorum to conduct the meeting.

What’s your biggest challenge as a manager? What’s your favourite part of the job? My biggest challenge is when you have a commando board that has no clue how the industry works and they have little to no knowledge about condominiums.

Favourite part – It’s challenging.

Best business advice you ever received. Just listen when someone is venting. Trust me, it’s not personal.

Answer this statement – I am an RCM because … I want to climb up the stair.

Where do you see yourself in five years? Regional Manager or owning my own property management company.

What recent project that you completed can we highlight? I completed an LED retrofit for the entire complex. Water sub-metering was also very challenging and required lots of pre-work but I completed this successfully without any issues.

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